Frequently Asked Questions

How do I book you?

You can contact us in multiple ways such as: via our Website, Email or Phone (01342 634132). We require a 50% deposit to confirm your event with us. We also require the remaining 50% payed at a minimum of 14 days before the event start date. Quotes and Invoices will always be provided for records.

How long do you take to set up?

Set up time varies from event and depends highly on how much equipment is being used. Small setups can take under an hour whereas larger setups can take anywhere from a few hours to a few days. Set up time for your event will be communicated to you as early on as possible by our team but we cannot guarantee the same set up time for everyone so we highly recommend you contact us with any concerns.

Do you do equipment sales?

Currently we do not offer equipment sales, however it is something that we will be offering very soon. If you have a piece of equipment in mind that you would like to purchase please get in touch as it may be something that we are able to source.

What payment methods do you accept.

We accept most major Credit and Debit cards, Bank Transfer, Cash and PayPal. All our prices are inclusive of VAT, invoices and receipts are always provided.

Do you offer equipment hire?

Yes, we do both Dry hires without a technician and rentals with technicians to help run your event smoothly.

My question is not listed here?

Not found what you were looking for here? Get in touch! Our friendly staff will be happy to answer any questions you may have. You can contact us in multiple ways such as: via our Website, Email or Phone (01342 634132).

Are you a DJ service?

We do not currently provide any DJ services as of yet as we primarily specialise in Live Sound and Lighting. Should you require a DJ for your event we highly recommend our good friends at Affordable Events Management (https://www.aem2017.co.uk/) who we work closely with, if you do book with AEM let them know we sent you!

Do I need to provide power for my event?

All events we are hired to do are under the assumption the necessary power needed for all our equipment is provided. Power needs for each event varies based on the equipment being used. Power needs will be discussed during the booking process.

How much do you charge?

Our prices are very affordable and are custom for each event based on your needs. Our prices are very competitive and we strive to give you the best price possible! To discuss your event needs and to request a quote please get in touch via Email or Phone.

What services do you provide?

We are a Live Event Production and Rental company which specialises in Event Lighting. We also offer Sound and Rental services. All events come with technicians to help your event run smoothly unless specified. Technicians are NOT provided for Dry Hire rentals.

Do I have to bring photo ID with to pickup my dry hire?

Yes, we require you to bring a form of Photo ID with you when you collect, or we drop off, any equipment you have hired. Alternatively you can email a photo of your ID to rentals@vertexevents.co.uk where it will remain on our sytems for the duration of your hire. Once the hire is complete this photo will be permanently deleted from our servers.